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If your reg. Information is lost, you can simply inform us about your problem and we'll send your reg. Key and Name for free (our data base contains information about our customers and products they have purchased). If your hard disk crashes and the and you have lost the program, download the program from our site again, install and enter your reg. Information (for free).Question:
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Make sure that your camera is turned on and properly connected. Also, try running other video applications to see if it is a problem with the camera. If so, contact the technical support of your camera vendor.Question:
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Check to ensure that your camera is Video for Windows™ compliant.Question:
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Click Camera Settings from the Options menu. In the Camera Settings dialog box, change the brightness by clicking the Source button. For capture devices that do not provide a Video Source dialog box, the setting is probably in the Video Format dialog box.Question:
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If you select Publishing Method - FTP upload, the program automatically connects to your FTP server and uploads captured images.
See Upload to FTP server to get more info...Question:
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This control determines what level of movement is required to trigger a motion action performing. The large value of sensitivity causes that the smaller changes in the image can start a motion action. Lover values decrease sensitivity, which result in more or larger changes without motion action performing.Question:
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No. Active WebCam can use dial-up networking to automatically connect only when needed.Question:
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Only if you're using AOL software for dial-up connections. Specific instructions can be found at ftp://members.aol.com/usersFAQ.txt.Question:
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Probably this is because of the narrow bandwidth of your or the visitor's network connection. Try to reduce the Image Quality and Publishing Frame Rate in the Internet Settings dialog box.Question:
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If your Active WebCam is online and you have typed the right Internet address to the browser, it may be that your service provider's firewall doesn't allow access to any server programs running on the port you have specified in the Publishing Method tab.Question:
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This behavior can occur if Advanced Power Management is enabled on the computer.
To work around this issue, turn off Advanced Power Management before you start the program. To do this, use the appropriate method for your operating system.
Microsoft Windows 95
To turn off Advanced Power Management:
Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), or Microsoft Windows 2000
To turn off Advanced Power Management:
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Make sure your system is set to display 24-bit or 32-bit color. 16-bit color is acceptable, although images won't show their true 24-bit color depth. 16-color (4-bit) and 256-color (8-bit) modes are unacceptable for image viewing and are not recommended.
To change color mode:
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If you are using a firewall then you need to add an entry in to the allowed programs list/section to allow Active WebCam to connect to the Internet and upload captured images. If you are having problems uploading, then turn off the firewall and then try again, if the upload works, then you know that your firewall is blocking the connection some how. Read the firewalls documentation about adding a program to the allowed list.Question:
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The program can create archive of captured images. It can save an incrementally named copy of captured image in the "images" subfolder.
See Creating archive of captured images for more info.Question:
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The program can upload recorded video files to FTP server, or copy to the HTTP server folder (if HTTP server is used for broadcasting).
See Broadcasting Recorded Video for more info.Question:
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Number of WebCam viewers can be limited from the Internet Settings dialog box.
See Configure WebCam HTTP Server for more info.
To cause program to log viewers's IP addresses, click to select Log HTTP viewers to the "/ActWebCamHelp/HTTP_Log.txt" file from the Program Options dialog box.Question:
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Probably the processor's speed is not enough to write video with selected frame rate. Try to use another video compression or reduce frame rate.
See Recording live video for more info.Question:
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Some pocket computers don't support java applets. You can use still images method to show web camera on your web page.
See Displaying Still Images on Web Page for more info.Question:
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To get rid of this problem you can use PY Software Web Server, which allows your web camera to have a permanent address on the internet.
See more info at the Dynamic IP Addresses topic.Question:
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You can remove the PY Software advertisement if you add the BORDER parameter in the APPLET tag on your Web Page. If value is "ON" applet draws frame around image. If value is "OFF", applet just displayes the captured image.
Open your Web page in Notepad and add the following string before </APPLET> tag:
<PARAM; NAME="BORDER" VALUE="OFF">Question:
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The 'DIB format' means the format of image captured from camera. This message means the program could not decode captured image. If the program receives this message, it uses another method of image capturing and continues working successfully.Question:
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Sometimes cable internet providers reduce bandwidth for outgoing traffic. Mostly the upload bandwidth is 10 - 15KBps, that means you can broadcast 2-3 fps only.Question:
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If your web page is configured to playback captured images using Java applet, the viewer's computers must have installed Java engine. Unfortunately not all computers have preinstalled Java engine, and not all Web Browsers support Java Applets. If your computer doesn't have Java Engine, you can install all necessary updates at:
http://windowsupdate.microsoft.com
If there is no way to install Java Engine on the viewer's PC, you can configure your web page to show captured video as a still image. In this case the viewer's PC doesn't need any special technologies like Java Engine and this method works with any Web browser, but frame rate cannot be higher than 1 frame per second. Please refer to the Creating Web Page topic in the Help file to get more information.Question:
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The program displays "Off Line" color bars when it didn't receive 5 frames in a row. Probably the frame rate is high for this bandwidth and viewer's computer doesn't receive all frames. Try to reduce frame rate according bandwidth.Question:
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If there was a motion during the recording time, the program continues recording. The recording stops if there was no motion during the Duration period.