PY Software, Frequently Asked Questions

Questions and Answers: 2D & 3D Animator

Question:
At some times during working a panel for internet connection appears. I don't know what happens?

Answer:

It works an upgrade checking. It can inform you about new version of 2D&3D; Animator.

Question:
I have some problem with the various compression techniques provided while saving an animation to avi. Only the Microsoft Video 1 and Cinepak Codec by Radius compression works. For the rest of the compression techniques namely "Microsoft RLE", "Intel Indeo(R) Video3.2" and "Intel Indeo Video4.4" give the following error "Failed to create file".

Answer:

Sometimes a video compression doesn't work because the computer has old version of driver software. Try to download last version of appropriate driver from vendor's site.

Question:
Every time I try to do anything with 3D the text box goes blank or displays 'noise'.

Answer:

To fix the problem, try to switch off the "Hardware acceleration" of your video card. Some video accelerators don't work properly with Open GL 3D library, which the program uses.

To switch off video the Hardware acceleration:

1. From the Control Panel, choose the Display icon;

2. Select the Settings tab;

3. Press the Advanced button;

4. Select the Troubleshooting tab and move the Hardware acceleration slider to the None position.

Question:
I am a man from the Czech republic and I have great problems with czech font in this program. It is not possible to write letters like ¢, ¿, ¨ and so on. Is there any possibility?

Answer:

To enter international characters, you need to change language script for the specified font.

Click the Font button and pick the language script from the Script list.

Question:
When I open the program, the text colors are not true colors. i.e, in 3d if I click on Dark blue the color comes up a light blue.

Answer:

Try to change the color mode of your monitor to "True Color (32 bit)". The color mode can be changed from "Control Panel", by clicking on "Display" icon.

Question:
I created a banner with the name *.2DA. My web site provider doesn't except such files. I need to transfer this file to *.gif or *.jpg how can I do it?

Answer:

Your animation must be exported to an image, which will be uploaded to your Web site. You cannot insert the .2DA file to your web page because Internet Browser doesn't understand the 2D&3D; Animator file format. See more info how to export animation to image at the Exporting topic.

Question:
After I evaluate your program I'll consider purchase, but your site was not clear on the 2 versions, no mention of what the Deluxe ver gives me?

Answer:

2D&3D; Animator Deluxe allows you to Upload Images to Web Site, use Filters, and use Spell Checker.

Did not find the answer? Contact us!

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