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Questions and Answers: PYSoft Broadcaster

 
Question:
Why the camera preview screen is black?
Answer:
Make sure that your camera is turned on and properly connected. Also, try running other video applications to see if it is a problem with the camera. If so, contact the technical support of your camera vendor.
Question:
Camera preview screen is black but program, which came with camera, works. What is wrong?
Answer:
Check to ensure that your camera is Video for Windows™ compliant.
Question:
How can I make video screen brighter?
Answer:
Click Video Device Properties from the Camera menu. In the Camera Properties dialog box, change the brightness by clicking the Source button.  For capture devices that do not provide a Video Source dialog box, the setting is probably in the Video Format dialog box.
Question:
How do I upload recorded video or audio files?
Answer:
See the Upload to FTP server topic in the online help to get more info.
Question:
Does the program needs a fixed connection?
Answer:
No, the program can use dial-up networking to upload recorded content.
Question:
I'm AOL user. May I show recorded content on my AOL page?
Answer:
Only if you're using AOL software for dial-up connections. Specific instructions can be found at ftp://members.aol.com/usersFAQ.txt.
Question:
Visitors of my Web page cannot see live content.
Answer:
Possible reason that your service provider's firewall doesn't allow access to any server programs running on the HTTP port you have specified. Configure your firewall to make this port enabled.
Question:
The program stops broadcasting after a long period of computer inactivity. What is wrong?
Answer:
This behavior can occur if Advanced Power Management is enabled on the computer.
To work around this issue, turn off Advanced Power Management before you start the program. To do this, use the appropriate method for your operating system.
Microsoft Windows 95
To turn off Advanced Power Management:
  • Click Start, point to Settings, and then click Control Panel.
  • Double-click Power.
  • On the Power tab, click to clear the Allow Windows to manage power use on this computer check box.
  • Click the Disk Drives tab.
  • Click to clear the When Powered By AC Power check box.
  • Click OK, and then close Control Panel.
Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), or Microsoft Windows 2000
To turn off Advanced Power Management:
  • Click Start, point to Settings, and then click Control Panel.
  • Double-click Power Management or Power Options.
  • On the Power Schemes tab, click Always On under Power schemes.
  • In the Turn off monitor box, click Never.
  • In the Turn off hard disks box (if available), click Never.
  • Click OK, and then close Control Panel.
Question:
Captured image looks grainy or lacking color resolution.
Answer:
Make sure your system is set to display 24-bit or 32-bit color. 16-bit color is acceptable, although images won't show their true 24-bit color depth. 16-color (4-bit) and 256-color (8-bit) modes are unacceptable for image viewing and are not recommended.
To change color mode:
  • Click Start, point to Settings, and then click Control Panel.
  • Double-click Display.
  • Select Settings and change color depth.
Question:
I'm using firewall. Does the program work with firewall?
Answer:
If you are using a firewall then you need to add an entry in to the allowed programs list/section to allow PYSoft Broadcaster to connect to the Internet and upload recorded content. If you are having problems uploading, then turn off the firewall and then try again, if the upload works, then you know that your firewall is blocking the connection some how. Read the firewalls documentation about adding a program to the allowed list.
Question:
Is there a way to incrementally name recorded files, so that they can be saved as a series?
Answer:
The program can create incrementally named files.
See the Recording Content topic in the online help to get more info.
Question:
Can the program broadcast a video, stored on my computer?
Answer:
You need to create a new Camera Window and add your video file into source group.
The program can upload recorded video files to FTP server.
See the Input Sources topic in the online help to get more info.
Question:
I want to be able to see viewers IP#.
Answer:
To see the users IP addresses click Access Log from the View menu.
To cause program to log viewers's IP addresses, click to select Log Clients to the "Access_Log.txt" File from the Program Options dialog box.
Question:
Is possible to run more than one camera with the program?
Answer:
Yes, you can run 2 or more cameras. The program has no limit for number of cameras. See the Broadcasting from Multiple Sources topic in the online help to get more info.
Question:
When I installing new camera the program says that the device is already in use. What's wrong?
Answer:
The program says that the audio device is used already by another camera. Simultaneous broadcastings can be performed if you have audio source for every video device. For example each camera has a build in microphone. If number of audio devices is less than number of video devices, for example you have one audio card and many video cards, you have to use broadcasting with source changing. In this case you create one Camera Window and add all your cameras to this window as source groups. You can change video sources manually during broadcasting or set up a cycler to have the program to change the sources automatically.
Question:
How may people can view the webcast at the same time?  10?  50?  100?  etc.
Answer:
You can use the program to support up to 50 connections. If you need to serve more than 50 users, you need to broadcast to a Windows Media server, which is streaming the content to players. See more info about Windows Media server at www.microsoft.com.
Question:
Is the broadcast depending on the number of viewers and connection?
Answer:
The bandwidth of your internet connection must be enough to serve the number of your viewers. To calculate necessary bandwidth, just multiply the stream byte rate to number of your viewers. For example if you select the " WM8 Video for DSL/Cable Delivery (250Kbps, 320x240, 30fps)" profile and you plan to have 20 viewers that the bandwidth of your internet connection must be 250 x 20 = 5000 Kbps or approximately 500 kilo bytes per second.
Question:
I use LinkSys router and my computer has IP address different than the static IP address of my cable modem. How can I make this work?
Answer:
  • Connect to the Linksys router through web browser.
  • Select "Advanced" and select "Filters".
  • Make the "Block WAN Request" option disabled.
  • Select the "Forwarding" tab.
  • Set your port in the "Service Port Range".
  • Set the IP Address of your computer in the IP Address box.
  • Now your router will forward all client requests to the specified port on your computer.
Question:
How to broadcast through D-Link router?
Answer:
  • Connect to the router through web browser.
  • Select the "Virtual Server" tab.
  • Enter the broadcasting port in the "Service Ports".
  • Set the IP Address of your computer in the "Server IP" box.
  • Check the "Enable" box and click "Apply".
  • Now your router will forward all client requests to the specified port on your computer.
Question:
How to broadcast through SMC router?
Answer:
  • Connect to the router through web browser.
  • Select the "Virtual Server" page.
  • Set the IP Address of your computer in the "Private IP" box.
  • Enter the broadcasting port in the "Private Port".
  • If you broadcast using the Remote Access method, select the UDP type. If you broadcast using the HTTP Server, select the TCP type.
  • Click "Enter".
  • Now your router will forward all client requests to the specified port on your computer.
Question:
How to broadcast through Microsoft router?
Answer:
  • You need to configure persistent port forwarding on the Microsoft router.
  • Connect to the router through web browser to open the Base Station Management Tool.
  • Click "Security".
  • On the Security menu, click "Port Forwarding", and then click "Set up persistent port forwarding".
  • In the "Description" box, type a description of the server field. (This step is optional.)
  • In the "Inbound port" box, type the broadcasting port.
  • In the "Type" box, select the protocol (UDP or TCP) for the port. If you broadcast using the Remote Access method, select the UDP type. If you broadcast using the HTTP Server, select the TCP type.
  • In the "Private IP address" box, type the IP Address of your computer.
  • In the "Private port" box, type the broadcasting port.
  • Click Apply.
  • Now your router will forward all client requests to the specified port on your computer.
Question:
I have cable internet that can get up to 150kb a second but the movie from my camera is moving very slowly, why?
Answer:
  • Sometimes cable internet providers reduce bandwidth for outgoing traffic. Mostly the upload bandwidth is 10 - 15 KiloBytes/sec. Ask your ISP about the outgoing bandwidth increasing.
Question:
When I'm looking at my broadcasting, that video is late about 13 seconds, why?
Answer:
Windows Media Player causes this delay. To change the delay for playback buffering:
  • Open Windows Media Player.
  • Click Options from the File menu.
  • Click the Advanced tab and click the Change button.
  • Set up the desired delay in the Buffering parameters.
Question:
How to access broadcasted stream from Media Player?
Answer:
The URL for connecting to your broadcasting is mms://IPaddress:portnumber. Where "IPaddress" is external address of your computer and "portnumber" is the HTTP port. Please pay your attention that you have to use the "mms://" prefix instead of http://.
 
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