HomeProductsOrder SoftwareSurveillance PackagesDownload SoftwareSupportDemo Surveillance SystemSurveillance SolutionsBE OUR RESELLER!!!
Questions and Answers: Common Questions

 
Question:
If in the future I lost the program in any event, do I have to purchase another program?
Answer:
No, You can download the program from our site again, install it, and enter your registration information.
Question:
If I lost registration key how can I get it?
Answer:
You can get your registration information at this page.
Question:
I just pay for your software but I didn't receive any email?
Answer:
Many email servers block messages from unknown senders. You can get your registration information at this page.
Question:
I want to purchase your program, but I don't known how to pay for it.
Answer:
We accept Checks, Money Order, VISA, Master Card, American Express, Diners Club, Discover and First Virtual.
Online Registration
Online registration is available at:
http://www.pysoft.com/registration_fr.html
Email, FAX or Postal Registration:
You need to create a email message or print a order form using the registration application.
Startup the registration application REGISTER.EXE (in the program's directory) and follow the instructions step by step. Send the registration form at:
Email: shareware@kagi.com
FAX: +1 (510) 652-6589
Postal address: Kagi Shareware 1442-A Walnut Street #392-PZ Berkeley, California, 94709-1405 USA
Telephone Orders
We takes telephone orders 24 hours a day, 7 days a week. The phone number is: +1 (510) 658-5244. The system provides answers to common questions and if you wish to place an order it will transfer your telephone call to an answering service.
After you pay for a program, you receive Registration Name and Registration Key, which you need to enter to the program. The time delay between your payment and receiving the registration key is delay in getting the payment and delay in processing.
For different kinds of communications it takes:
Online payment: 2 minutes - 2 days,
Email: max 7 days,
Fax: max 9 days,
Postal Mail: Weeks.
Please print out the email with your registration key and save it in your records!
Question:
I want to buy your product but there is no secure key picture at the left bottom.
Answer:
The page is secure but the frames don't allow to see it. If you type the address of secure form http://www.pysoft.com/registration_fr.html in the Address bar (or Location bar) the page will be opened without frames and when you type a credit card information you can see the secure key picture.
Question:
I purchased a standard license of your software. I like it enough to upgrade to a Deluxe version. How can I do it?
Answer:
The upgrade options are available in online registration form at:
http://www.pysoft.com/registration_fr.html
Question:
I just purchased your program. Will I be able to upgrade new version for free in the future?
Answer:
The free upgrade is available for two years since purchase. During two years you can download last release of software at download page.
After two years you may order upgrade for the new version at our site. Any purchase like upgrade from standard version or educational discount is acceptable.
Question:
I'm having time trying to download your programs. About 9 or 10 attempts yesterday & today, and each has dropped out somewhere along the way (at widely differing kbs).
Answer:
There can be periodic network interruptions on the Internet. If you have problems with connections or downloads, wait a few hours and try again or try one of the mirror sites.
If you download the file and when you run it, it says the file is corrupted, then delete downloaded file and download it again.
Question:
I would like to know what is the Site License?
Answer:
Site license covers a single organization for an area of up to one hundred miles (160 km) in radius.
Did not find the answer? Contact us!

 
Copyright 1997- PY Software. All rights reserved. Other
  trademarks are trademarks of their respective owners.
This page was created with Actual Drawing
Click here to find out more!
Click here to find out more!