FAQs
(Frequently Asked Questions)
If in the future I lost the program in any event, do I have to purchase another program?
 
Why the WebCam screen is black?
 
WebCam screen is black but program, which came with camera, works. What is wrong?
 
How can I make video screen brighter?
 
How do I upload captured images?
 
What does the Motion Sensitivity control do?
 
Does the program needs a fixed connection?
 
I'm AOL user. May I run WebCam on my AOL page?
 
Visitors of my Web page can only see 1-2 frames per minute. What the reason?
 
Visitors of my Web page see the Off Line notification.
 
The program stops broadcasting after a long period of computer inactivity.
 
Captured image looks grainy or lacking color resolution.
 
I'm using firewall. Does the program work with firewall?
 
Is there a way to incrementally name the image files, so that they can be saved as a series?
 
Can the program broadcast a video, stored on my web site?
 
I want to be able to set a limit on viewers, I also want to see their IP#.
 
When I try to play recorded video the movie is faster (2 or 3 times faster). Is there any solution to fixe this problem?
 
Is possible to run more than one camera with the program?
 
My CASIO Cassiopeia E125G shows me "Your browser isn' running the applet, for some reason". How to use the program on Pocket PC?
 
Sometimes my connection at home to my provider fails and then my computer gets a new IP address. I cannot see what the new IP address is and then I cannot look at my Webcam anymore. How can I deal with this problem?
 
When I broadcast from my PC I see my broadcast but on any other machine it will not connect.
 
How do I get rid of your advertisement on the webcam page?
 
Every time we start webcam there are errors: "not supported DIB format. Operation continues succesfully". Can you inform us what 'DIB format' means?
 
I have cable internet that can get up to 150kb a second but the movie from my camera is moving very slowly, why?
 
How to broadcast through LinkSys router?
 
How to broadcast through D-Link router?
 
How to broadcast through SMC router?
 
How to broadcast through Microsof router?
 
My web page says "Your browser isn't running the <APPLET> tag"
 
My web page flashing "Off Line" periodically.
 
Motion recording does not stop after Duration.
 
Question:
If in the future I lost the program in any event, do I have to purchase another program?
Answer:
If your reg. Information is lost, you can simply inform us about your problem and we'll send your reg. Key and Name for free (our data base contains information about our customers and products they have purchased). If your hard disk crashes and the and you have lost the program, download the program from our site again, install and enter your reg. Information (for free).
Question:
Why the WebCam screen is black?
Answer:
Make sure that your camera is turned on and properly connected. Also, try running other video applications to see if it is a problem with the camera. If so, contact the technical support of your camera vendor.
Question:
WebCam screen is black but program, which came with camera, works. What is wrong?
Answer:
Check to ensure that your camera is Video for Windows™ compliant.
Question:
How can I make video screen brighter?
Answer:
Click Camera Settings from the Options menu. In the Camera Settings dialog box, change the brightness by clicking the Source button.  For capture devices that do not provide a Video Source dialog box, the setting is probably in the Video Format dialog box.
Question:
How do I upload captured images?
Answer:
If you select Publishing Method - FTP upload, the program automatically connects to your FTP server and uploads captured images.
See Upload to FTP server to get more info...
Question:
What does the Motion Sensitivity control do?
Answer:
This control determines what level of movement is required to trigger a motion action performing. The large value of sensitivity causes that the smaller changes in the image can start a motion action. Lover values decrease sensitivity, which result in more or larger changes without motion action performing.
Question:
Does the program needs a fixed connection?
Answer:
No. Active WebCam can use dial-up networking to automatically connect only when needed.
Question:
I'm AOL user. May I run WebCam on my AOL page?
Answer:
Only if you're using AOL software for dial-up connections. Specific instructions can be found at ftp://members.aol.com/usersFAQ.txt.
Question:
Visitors of my Web page can only see 1-2 frames per minute. What the reason?
Answer:
Probably this is because of the narrow bandwidth of your or the visitor's network connection. Try to reduce the Image Quality and Publishing Frame Rate in the Internet Settings dialog box.
Question:
Visitors of my Web page see the Off Line notification.
Answer:
If your Active WebCam is online and you have typed the right Internet address to the browser, it may be that your service provider's firewall doesn't allow access to any server programs running on the port you have specified in the Publishing Method tab.
Question:
The program stops broadcasting after a long period of computer inactivity. What is wrong?
Answer:
This behavior can occur if Advanced Power Management is enabled on the computer.
To work around this issue, turn off Advanced Power Management before you start the program. To do this, use the appropriate method for your operating system.
Microsoft Windows 95
To turn off Advanced Power Management:
Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), or Microsoft Windows 2000
To turn off Advanced Power Management:
Question:
Captured image looks grainy or lacking color resolution.
Answer:
Make sure your system is set to display 24-bit or 32-bit color. 16-bit color is acceptable, although images won't show their true 24-bit color depth. 16-color (4-bit) and 256-color (8-bit) modes are unacceptable for image viewing and are not recommended.
To change color mode:
Question:
I'm using firewall. Does the program work with firewall?
Answer:
If you are using a firewall then you need to add an entry in to the allowed programs list/section to allow Active WebCam to connect to the Internet and upload captured images. If you are having problems uploading, then turn off the firewall and then try again, if the upload works, then you know that your firewall is blocking the connection some how. Read the firewalls documentation about adding a program to the allowed list.
Question:
Is there a way to incrementally name the image files, so that they can be saved as a series?
Answer:
The program can create archive of captured images. It can save an incrementally named copy of captured image in the "images" subfolder.
See Creating archive of captured images for more info.
Question:
Can the program broadcast a video, stored on my web site?
Answer:
The program can upload recorded video files to FTP server, or copy to the HTTP server folder (if HTTP server is used for broadcasting).
See Broadcasting Recorded Video for more info.
Question:
I want to be able to set a limit on viewers, I also want to see their IP#.
Answer:
Number of WebCam viewers can be limited from the Internet Settings dialog box.
See Configure WebCam HTTP Server for more info.
To cause program to log viewers's IP addresses, click to select Log HTTP viewers to the "HTTP_Log.txt" file from the Program Options dialog box.
Question:
When I try to play recorded video the movie is faster (2 or 3 times faster). Is there any solution to fixe this problem?
Answer:
Probably the processor's speed is not enough to write video with selected frame rate. Try to use another video compression or reduce frame rate.
See Recording live video for more info.
Question:
Is possible to run more than one camera with the program?
Answer:
Question:
My CASIO Cassiopeia E125G shows me "Your browser isn' running the applet, for some reason". How to use the program on Pocket PC?
Answer:
Some pocket computers don't support java applets. You can use still images method to show web camera on your web page.
See Displaying Still Images on Web Page for more info.
Question:
Sometimes my connection at home to my provider fails and then my computer gets a new IP address… and there’s the problem, when I’m somewhere else I cannot see what the new IP address is and then I cannot look at my Webcam anymore. How can I deal with this problem?
Answer:
To get rid of this problem you can use PY Software Web Server, which allows your web camera to have a permanent address on the internet.
See more info at the Dynamic IP Addresses topic.
Question:
When I broadcast from my PC I open the web page and see my broadcast only through my LAN, but on any other machine from Internet it will not connect. How to correct this problem.
Answer:
Question:
How do I get rid of your advertisement on the webcam page?
Answer:
You can remove the PY Software advertisement if you add the BORDER parameter in the APPLET tag on your Web Page. If value is "ON" applet draws frame around image. If value is "OFF", applet just displayes the captured image.
Open your Web page in Notepad and add the following string before </APPLET> tag:
<PARAM NAME="BORDER" VALUE="OFF">
Question:
Every time we start webcam there are errors: "not supported DIB format. Operation continues succesfully". Can you inform me what the 'DIB format' means?
Answer:
The 'DIB format' means the format of image captured from camera. This message means the program could not decode captured image. If the program receives this message, it uses another method of image capturing and continues working successfully.
Question:
I have cable internet that can get up to 150kb a second but the movie from my camera is moving very slowly, why?
Answer:
Sometimes cable internet providers reduce bandwidth for outgoing traffic. Mostly the upload bandwidth is 10 - 15KBps, that means you can broadcast 2-3 fps only.
Question:
How to broadcast through LinkSys router?
Answer:
Question:
How to broadcast through D-Link router?
Answer:
Question:
How to broadcast through SMC router?
Answer:
Question:
How to broadcast through Microsof router?
Answer:
Question:
I can not run the webcam on my computer, it says that "Your browser isn't running the <APPLET> tag, for some reason". What's wrong?
Answer:
If your web page is configured to playback captured images using Java applet, the viewer's computers must have installed Java engine. Unfortunately not all computers have preinstalled Java engine, and not all Web Browsers support Java Applets. If your computer doesn't have Java Engine, you can install all necessary updates at:
http://windowsupdate.microsoft.com
If there is no way to install Java Engine on the viewer's PC, you can configure your web page to show captured video as a still image. In this case the viewer's PC doesn't need any special technologies like Java Engine and this method works with any Web browser, but frame rate cannot be higher than 1 frame per second. Please refer to the Creating Web Page topic in the Help file to get more information.
Question:
My webpage keeps flashing "Off Line" for one second, then shows my cam for 5 seconds, then shows "Of Line" again. What's causing this?
Answer:
The program displays "Off Line" color bars when it didn't receive 5 frames in a row. Probably the frame rate is high for this bandwidth and viewer's computer doesn't receive all frames. Try to reduce frame rate according bandwidth.
Question:
I set the Motion Detection to "Record a Video". A little box says Duration which I set to 60sec. However the recording does not stop at 60s, it records forever. What's wrong?
Answer:
If there was a motion during the recording time, the program continues recording. The recording stops if there was no motion during the Duration period.
 
 
 
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